Privacy Policy

Last updated: 25 April 2025

This Privacy Policy explains how Keramiikka Isopahkala Oy processes the personal data of its customers. We collect personal data through our online store operating on the WooCommerce platform, as well as via contact forms submitted through our website.

1. Data Controller

Name: Keramiikka Isopahkala Oy
Business ID: 0865203-8
Address: Kokkolantie 261, 85100 Kalajoki, Finland

Email: info@iso-pahkala.fi
Phone: +358 40 5625996

2. Register Name

Customer Register of Keramiikka Isopahkala Oy

3. What data do we collect?

We collect and process the following personal data:

• First and last name
• Company name and business ID
• Delivery and billing address
• Phone number
• Email address
• Payment information (card details are not stored; payments are processed securely via payment service providers)
• Ordered products and order history
• IP address and cookie-related data

4. Purpose of data processing

We use personal data for:

• Processing, delivering, and invoicing orders
• Customer service
• Accounting and fulfilling legal obligations
• Analysing and improving website usage (cookies)
• Marketing based on consent

5. Data retention period

We retain personal data only for as long as necessary for the purposes stated above or as required by law (e.g. accounting records are kept for 6 years).

6. Disclosure and transfer of data

Personal data is not disclosed to third parties except:

• To partners necessary for service delivery (e.g. payment service providers, logistics companies)
• To authorities when required by law

Data may be transferred outside the EU/EEA only when appropriate safeguards are in place (e.g. EU Standard Contractual Clauses).

7. Data subject rights

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Object to or request restriction of processing
• Withdraw consent for marketing
• Lodge a complaint with a supervisory authority (e.g. the Data Protection Ombudsman in Finland)

8. Cookies

Our website uses cookies to improve user experience and enable features such as shopping cart functionality. You can manage cookie settings through your browser.

9. Contact information

Kokkolantie 261, 85100 Kalajoki, Finland